Goods which prove unsuitable may be returned. Please return the product to us within the timeline.
More information about your return rights can be found here: Return rights
How it works:
- Make sure that the item is unused, undamaged and in its original packaging.
- Make sure that a copy of the invoice is included in the box.
- Send the item within the Return period to the following address:
KW automotive GmbH Return Aspachweg 14 D-74427 Fichtenberg
- We will process your return immediately.
All of our products set a very high standard in quality and durability.
However, even with our products a defect can not be entirely ruled out.
Should you have purchased a product with a fault and to make sure a complaint
or repair will be handled as quick and easy for you, we ask you to follow the steps mentioned below:
Please send an email to firstname.lastname@example.org with the following information:
- Name, address and telephone number
- Customer number and/or invoice number
- Part number and product name
- Statement whether it is a warranty case (24 months from date of purchase) or charged repair
- Detailed description of the complaint
- Vehicle information (manufacturer / model / type / engine / year of construction)
We will record the warranty/repair into the system and email you a returns number.
We kindly ask you to provide this number at all inquiries.
Send the cleaned and well packed parts, indicating the returns number to the following address:
KW automotive GmbH Returns number Aspachweg 14 D-74427 Fichtenberg
After receipt of these parts, they will be repaired immediately and sent back to you.
Please provide the returns number at all inquiries.